Your account number and area reference are on this welcome email or on your monthly bill. 9. Discover the web for yourself. 1. Accessibility; Help getting started;We would like to show you a description here but the site won’t allow us. We'll go over how to set up the filter, what. 9. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Changing DNS on your device is the best option VM have other DNS 194. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. "Sorry the changes you made were not saved, please try again". Click Up on your guide to see what’s on and when. Joining in. 4. Web Safe will help you block access to web sites known to be infected or to distribute Malware. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. Welcome to Virgin Media’s help and support page. Not able to access websafe_setting page (able to go to update_profile page). com. We would like to show you a description here but the site won’t allow us. Thanks VM for getting the old websafe interface back. I wouldn. 4. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. It used to work fine. Welcome to Virgin Media’s help and support page. @ntlworld. web safe 0 Virgin Media takes online safety seriously. Same problem from either the phone app or web-site. NordVPN – Extensive server network. 8. 4. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Virgin Mobile. Keep your kids safe online with Internet Matters. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. All devices would need to be re-connected to the WiFi. 4. Last updated: 25 September 2023. For customers joining from. Enter your credentials and press OK to log into the router settings menu. Any attempt bounces me back to my account page. Available with M50 broadband or faster. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Further exclusions & legal stuff apply. You can go look up how to change the DNS in whatever operating system you are using yourself. Top five tips for parents. Select the SPAM setting you’d like to use: Reject All Spam messages. Since 2013, all new customers to the four biggest ISPs (Sky Broadband, BT, Virgin Media and TalkTalk),. Try. Search. on 05-01-2023 17:27. Find out more. 255. You can make a claim online. Ive tried turning it off and on again. Virgin Media is now offering. Here you’ll find all the help you need for Virgin Media related problems and issues. 4. Hi, I've noticed the VM web safe is not working properly. VM BB TV Landline. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Options. on 19-10-2022 07:04. bibise25 Posts: 40 Forumite. Morning all For the past few weeks some websites have been blocked even though websafe ect is turned off. Virgin Phone Switchover. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. This means that the signal travels out into the room, and not. Bills may be paid to Virgin Media Payments Ltd by any of the following methods: most major credit cards or debit cards on-line;Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 1. Taken off Virgin security and any other I think! Rebooted; Reloaded; and all to no avail the program loads to circa 77% then fluctuates but hangs at circa 99%. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. or for free, use the software recommended in post #6. Joining in. 6 - 6. It blocks sites that may contain phishing and malware, and allows you to set up. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. 99. We think it’s a great way for you to control what your kids see on the web. 67. I have been trying to turn on child safe for the last few weeks, but just get the message. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Or you can select the Catch Up & On Demand option from the Home menu and take your pick. Have you tried adding the VPN site and other URLs it might need to My Virgin Media > Update settings > Online Security > Web sites > Add (located under Allowed Websites )? --. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to. This bypasses Virgin media website blocking, allowing you to access. Sign Up # (also hope it's ok if i tagged you)# **# aos# aosedit# but I LOVE SKYE# gifs# jemmasimmuns# mine# skyeedit# skyejems# so i finally get past the blocked websites on my computer and the first thing i do is gif#total trash :-)FYI: default settings is for Web Safe to block access to VPN sites. Web Safe and F-Secure SAFE. I get the message " Sorry the changes you made were not saved, please try again" upon - 5369441I've been having issues with my websafe for months. -- I'm a Very Insightful Person,. Another good source to check is the Downdetector website. No setup fee is available on all bundles, broadband & phone, and broadband only packages. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. They provide the functionality via the Websafe function linked above. Once logged in you will see 2 filters; Virus Safe and Child Safe. Forum Team. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. I've rebooted router and restarted devices but nothing helps. We would like to show you a description here but the site won’t allow us. loginBlock pornography, nudity websites - Virgin MediaVirgin Media. Liam Rawsthorne, head of fraud at Virgin Media O2, said: “It’s worrying that so. 1. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Virgin Media - Your TV Box. That is very good since the country is not a member of any signal intelligence alliances. I censored my connection information but you can follow these guidelines easily in min. 168. 12 month or 30-day rolling contracts. Login to the Virgin Media online account in a web browser. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Sign in . We'll go over how to set up the filter, what. Hi @johntoner1978 . It will not block any websites and any changes I make to my settings (selecting categories, adding websites) are not being saved. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Virgin Media. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 296. Switch on Child Safe. At Virgin Media, we pride ourselves on our parental controls. 0. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Adjust the settings according to the level of protection you want. This is the only ISP that we know of, that has blocked the website. in/myVM . 99 a year to protect 5 devices with F-Secure. Click: Settings. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 1. Have looked at previous similar posts and have tried. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Top five tips for parents. All Rights ReservedHow to access advanced settings. 1 suggestion and the AS is Virgin Media Business with code 5089. The Web Safe function was working properly for the full year that I was. We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain. 168. Accessing Websites Blocked By Virgin Media. The. 168. I have a similar issue. . Some of your increase may therefore happen at the end of your promotional offer. . They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. With the hub in modem mode do I need to hardwire into it to enable. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Open a new account or log in to your virgin Media account using your email address and password. 67. Install our free Parental Controls software. We would like to show you a description here but the site won’t allow us. If you want to know more, the updated sections are 6. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. My Virgin Media App. Subnet prefix length 255. 123. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. NordVPN: Our #1 pick for Virgin Media customers. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFor network-based tools, like Web Safe: Be aware which devices allow web access outside your home network. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Either allow the domains Surfshark require or turn - 5387819. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I have the hub 3 in modem mode using a TP Link router for better wi fi. on 02-09-2023 18:58. The computers and devices you wish to authorise are set up so that. Virgin Media Internet. See. 1. Discover the web for yourself. com. com and we’ll look into them. Virgin Media Web Safe Step by step guide 9 Then you can select ‘Websites’. org. Account - Mobile. Phone. Try computers with Cisco’s OpenDNS using 208. Just joined. Welcome to the community and thanks for taking the time to post your issue on the forums. 220. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Not sure what I am doing wrong. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Then click on parental controls and then turn it on. M125 is a fine choice for small households, comfortable supporting 5-9 active devices at any given time. Thanks for your cooperation over PM Paulhank, The option should now be turned off for you. My Virgin Media App. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. g. com and we’ll look into them. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Learn how you can change Web Safe settings to turn Child Safe off. Access your bills, diagnose faults and manage your package. Virgin Mobile. For the home. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. It'll help to protect any device that's connected to. We would like to show you a description here but the site won’t allow us. on 01-02-2023 14:12. on 09-07-2023 22:56. As a temporary workaround try disabling Web Safe to see if that resolved the issue, Web Safe | Virgin Media Help. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. 1. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Changing network settings to use any Public DNS should re-gain full access for the device. Best VPNs for Virgin Media — Full Analysis (Updated in 2023) 1. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. For a single one, you may be able to get an exemption. . Lee_R. Could I request for some intervention from any of the admin to. Re: Can’t access web safe. Options. . Posted: Fri Aug 22, 2014 11:22 am. Just bear in mind this would reset everything. . 5. I have followed the various helpful advice. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Home Phone. 0. . I've accessed websafe before but now when I select 'manage websafe settings ' it reverts me back to the service status screen. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". This tutorial is for anyone unable to access certain websites at home. So I’ve gone in. Virgin Media takes online safety seriously. hi , i have tried various browsers and all do the same thing , when i try and turn on websafe it just flicks back to the off positiio and - 5392999. Welcome to the community forums. on 10-02-2023 18:14 Hi all. If it’s not a technical issue you need help with then we’re here to support you on. Open a Web browser (e. Hi there, Websafe has stopped blocking websites. Web Safe turned off but still blocking websites. Chrome Router Smart TV More. Back to My Virgin Media. . Joining in. I’m losing the will to live. Options. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 1. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. What to do if Virgin Media Web Safe isn't working. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. At least 30Mbps download speeds in every room or £100 one-off credit. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. on 13-02-2023 08:44. Options. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Options. Hopefully when that thread concludes it will also resolve your issue. See. It used to work fine. Every attempt bounces me back to the 'My Account' page. Includes a 30-day money-back guarantee so you can try it risk-free. FYI: default settings is for Web Safe to block access to VPN sites. Click: Settings. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Any website unsuitable for children is blocked by default. From there the Web Safe can be accessed and configured. Install our free Parental Controls software. e. An adult using a social networking site, chat room or online forum can pretend to be anyone – like a 13-year-old girl looking to make new friends. Hi @Brianlfc0210,. 5. Highlight the show you want. I've been on the phone 5 times for nearly an hour each time. Sorry to hear you're having issues customising your online security. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Hi there, Websafe has stopped blocking websites. Virgin Phone Switchover. on 02-09-2023 18:58. Checking other resolved questions on here I've tried t. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Learn how you can change Web Safe settings to turn Child Safe off. . Click: Web Safe. not very safe!! nobile Posts: 574 Forumite. Enter your account details. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hi there @cheezdude . Mobile customers can also use the app to keep on. 8. If site loaded without issue go to next step otherwise Web Safe is working as expected; go to is the AS Name reported as Virgin Media: Yes, then post back here to have issue flagged to the forum team as they are best placed to help further. This website collates reports from users who are currently having problems accessing a service, with local heat maps revealing if there’s a problem in a particular area instead of a nationwide outage. 8. ExpressVPN. 1/help for specific device where Web Safe is not working. I’ve tried the manual DNS trick but that didn’t work. 168. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals; Broadband and phone deals; Broadband only deals; Broadband and TV deals; Fibre broadband deals; Help. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Switch on Child Safe. Expand the Email option. Social media is another good. . , S. Parental controls are a set of tools designed to protect and keep children safe online. Hopefully when that thread concludes it will also resolve your issue. Unless virgin is specifically blocking the IPs of your. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. so apologies if I have missed it. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. Every single Virgin Media (broadband connection comes with two things: Web Safe, and F-Secure SAFE. Home Phone. 0. Any attempt bounces me back to my account page. Three titles to fight for. 1. To confirm if this is the case try the following when connected to your home network: browse to post the AS Name result here FYI if the AS Name is not Virgin Media then check: (a) device's DNS setting has not been manually set; (b) third-party router's. 1. For lone dwellers, M125 should support online gaming, and streaming on multiple. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 9. @paulo56 , the image shows Web Safe is working; FYI it: confirms Virgin Media's DNS is being used, i. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. We’ve put together some handy hints and tips to help you become a Virgin TV pro – just let us. . Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Open Advanced settings. Sign Up # (also hope it's ok if i tagged you)# **# aos# aosedit# but I LOVE SKYE# gifs# jemmasimmuns# mine# skyeedit# skyejems# so i finally get past the blocked websites on my computer and the first thing i do is gif#total trash :-)We would like to show you a description here but the site won’t allow us. Together we aim to transform the lives of thousands of disabled people and their families, through projects with technology at their heart. Options. It is turned on but it is not blocking websites. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. This is what I tried to enter. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. Get it for your Android device. 24-10-2022 12:58 - edited 24-10-2022 12:58. Also check the dns settings of your vpn while you're there. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Virgin Media help and support. Learn moreon 08-09-2022 20:58. com. After the 12 months free trial, you will be able to renew F-Secure SAFE for £25 a year. Solved: Hi, I can't seem to turn on Web Safe. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be.